Frequently Asked Questions

We provide flexible professional cleaning services in Hull, arriving at your premises at a time that suits your operations. Our team can work early in the morning, during the day, or in the evening after your staff have left.

We possess comprehensive insurance for our cleaning services, which includes Public Liability coverage of £10,000,000 and Employer's Liability of £10,000,000. Additionally, our policy covers loss of keys, ensuring peace of mind for our clients.

Our cleaning services are tailored to your specific needs in Hull. Some clients may require a visit once or twice a week, while others, depending on their requirements, may have cleaners on-site five days a week or more.

No. Our company prides itself on high staff retention due to our comprehensive training and management practices. Some of our team have been with us since we began in 1988, ensuring a consistent quality of service for our clients.

Yes, we strive to maintain consistency by assigning the same cleaner to your contract whenever possible. This approach fosters familiarity with your site and builds trust between our cleaning team and your business.

Yes, all our managers and supervisors undergo extensive training that prepares them to manage your site according to Total Clean’s high standards. Each of our cleaning staff also receives thorough in-house and on-site training, covering all essential aspects of their duties along with Health and Safety protocols.

Yes, all staff members undergo a rigorous vetting process as part of our recruitment standard. This includes reference checks, proof of address, and entitlement to work in the UK, as well as requiring identification such as a passport or driving license, with DBS checks where necessary for enhanced security.

Our commercial clients in Hull are invoiced monthly, providing 30 days from the invoice date for payment. This flexible billing helps maintain clarity in your accounting processes.

Yes, we provide all necessary labor, equipment, machinery, and materials to execute our cleaning tasks at the agreed price. Furthermore, consumables like toilet rolls, hand towels, and refuse sacks are supplied regularly and invoiced monthly for your convenience.

We ensure that our cleaning prices are competitive in the Hull market; however, we do not offer a fixed hourly rate because each job is tailored to the specific services required, considering factors like equipment and materials used.

Absolutely! With over 35 years of expertise in transitioning office cleaning contracts, we ensure thorough planning and client communication for a seamless changeover. We handle all relevant legislation, so the only change you’ll notice is an enhancement in service quality and standards.

Yes, we would be delighted to provide references once you receive a formal quotation and are serious about proceeding with our services. We also have numerous testimonials from satisfied clients available on our website.

Yes, this is a standard service we offer to all our clients, regardless of their size. This allows us to perform cleaning duties outside regular business hours, minimizing disruption for your staff.

Yes. We ensure contracts are signed prior to commencing any work, alongside the establishment of your Total Clean account, providing you with security in our service agreement.

Yes, your contract includes access to our 24-hour hotline, ensuring we can assist you with any emergencies that may arise, any day of the year.

Yes! We believe in the importance of supporting local charities. For more information on the local charitable organizations we support, you can visit here.

We actively engage with our local communities by participating in various initiatives and donating to outstanding charities that positively impact the well-being of the community. For more details about our contributions, click here.