Why Choose Us
Experience
Total Clean was founded in 1988 as a contract commercial cleaning company specializing in providing professional cleaning services in Solihull and surrounding areas. Over the years, we have enhanced our expertise to cater to a diverse range of building types and businesses, including medical facilities, retail and leisure properties, car showrooms, schools and colleges, as well as hospitality venues throughout the UK.
We don’t simply apply the same cleaning method everywhere we go. Instead, we focus on understanding the unique needs and regulatory requirements of each client we service in Solihull. Our extensive experience in cleaning healthcare facilities has equipped us with the skills to meet the rigorous standards set by the Care Quality Commission (CQC).
Recognizing that each client is unique, we tailor each cleaning contract to suit specific requirements, ensuring top-quality services in Solihull and beyond.
A Seamless Transition
Total Clean’s over 35 years’ experience has helped us to develop a thorough and well-proven process of contract mobilisation, taking into account all the specific requirements of each client, including:
- Site security measures to protect your premises
- Efficient logistics and storage solutions for your facilities
- Comprehensive health and safety assessments tailored for every site
- Expert recruitment and TUPE transfer of cleaning staff, including inductions, training, and site familiarisation
Each client will have a dedicated Total Clean contact who will manage the transition process, covering:
- Client meetings to fully understand each facility and its unique cleaning requirements
- Site meetings to finalize cleaning service specifications tailored for Solihull locations
- Agreement on solid Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for cleaning services
- Production of bespoke site specification packs for effective management of cleaning operations
- Initial delivery of professional cleaning equipment and eco-friendly consumables
Quality Management
At Total Clean, we take pride in delivering exceptional commercial cleaning services in Solihull. Our robust systems ensure a high-quality cleaning service, contributing to our impressive 95% client retention rate.
Our strategy focuses on a flat, responsive supervisory structure tailored to client contracts. This includes operational management, regional and site supervision, alongside dedicated customer relations staff, enabling us to provide sustainable and high-quality cleaning solutions across Solihull and beyond.
Whenever possible, the same team of trained operatives is assigned to clean each premises consistently, allowing them a degree of autonomy over their work. This approach fosters teamwork at each site, collective responsibility, and helps to build strong, personal relationships between our clients and the cleaning teams.
Central to our quality management system is the Cleaning Quality Audit, which ensures we uphold the high standards we promise our clients in Solihull, consistently striving to meet their expectations.
Environmentally friendly cleaning solutions
At our professional commercial cleaning services, we provide top-quality cleaning solutions in Solihull and the surrounding areas. Our commitment to the environment is reflected in our strict adherence to ISO 14001 certification, which ensures we follow the best practices for environmental management.
Additionally, we subscribe to CO2 Balance, solidifying our dedication to eco-friendly practices, and we are proud to be recognized as a ‘CarbonZero’ business within the cleaning industry.
To showcase our ongoing commitment to reducing our environmental impact, we have created ‘Total Defence,’ a unique range of environmentally friendly cleaning products. This comprehensive line includes everything from glass cleaner to anti-viral floor and washroom cleaners, alongside a specialized fogging service. Our fogging service is particularly essential for medical facilities in Solihull, providing a crucial final cleaning stage that guarantees clinical environments are free from infection and contamination, aligning with the stringent standards set by the CQC.
Never more than an hour away
Our top-tier professional cleaning services are available in Solihull, UK, designed to cater to the specific requirements of each client. Whether you need routine cleaning or specialized services, our dedicated onsite teams are ready to assist you at your convenience. Additionally, our experienced offsite supervisors are always nearby to promptly tackle any urgent situations that may occur, ensuring your spaces are consistently clean and well-maintained.
Recruitment and Training
Our professional commercial cleaning services in Solihull are supported by a rigorous recruitment vetting procedure. Every prospective employee is required to provide original documentation for verification, exceeding the high standards set by the Home Office. This ensures that both new hires and transfers maintain exceptional quality in service delivery.
We implement a successful recruitment strategy that attracts our cleaning operatives primarily through recommendations from existing staff. This approach has led to a remarkable retention rate, which enhances the overall security and trust we provide to our clients in Solihull and surrounding areas.
Every new employee undergoes full induction training that includes comprehensive demonstrations of our cleaning methods to a BICSc level of competence, along with in-depth COSHH and Health & Safety training. We emphasize the professionalism and meticulous attention to detail that our clients in Solihull expect from our services.
Equal Opportunities
Total Clean is an equal opportunities employer, dedicated to ensuring that every job applicant and employee in Solihull receives fair treatment regardless of gender, disability, marital status, race, religion, color, or nationality.
We are committed to implementing a robust action plan that upholds this policy and continually monitors our operations to comply with The Equality Act 2010, while providing professional cleaning services across Solihull and beyond.
Our selection criteria and procedures are designed to ensure that employees in Solihull are chosen, promoted, and treated fairly based on their qualifications and abilities. We aim to provide all employees with equal opportunities and, when applicable, relevant training to facilitate their career advancement within the company.
Read what our wonderful clients have had to say
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"Very happy with Total Clean - they provided us with a fogging service which was carried out very efficiently. The whole Total Clean Team were very polite & easy to deal with."
"I have never worked with such a wonderful cleaning company. Total Clean are so professional and friendly and go the extra mile without a moment’s hesitation. You should be incredibly proud of what you have created here."
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"I have never worked with such a wonderful cleaning company. Total Clean are so professional and friendly and go the extra mile without a moment’s hesitation. You should be incredibly proud of what you have created here."
"Very happy with Total Clean - they provided us with a fogging service which was carried out very efficiently. The whole Total Clean Team were very polite & easy to deal with."
