Why Choose Total Clean St Albans?
Commercial Cleaning Experience
Founded in 1988, Total Clean has over 35 years of experience in developing a thorough and efficient cleaning process with contracts that take into account everything from site security requirements and the storage of each building to health and safety risk assessments and the recruitment and training of all staff.
Each client will have a unique Total Clean contract and be in direct communication with a point-of-contact who will manage the transition process, including:
- Client meetings to fully understand each facility and its use
- Site meetings to finalise specification of works
- Agreement of SLAs and/or KPIs
- Production of tailored site specification packs
- Initial delivery of equipment and cleaning consumables
Quality Cleaning Management
At Total Clean, our cleaning teams include operational management specialists, regional and site supervision and customer relations staff. Wherever possible, the same team of operatives will clean your premise, having built an intimate understanding of your site’s needs so that they can clean consistently.
This approach enables us to build a strong team approach that fosters a strong, personal relationship between you, the client, and the cleaning team.
The cornerstone of our quality management system is the Cleaning Quality Audit, which is the means by which we control the very high standards we promise our clients and which we strive to achieve consistently.
We strive to have a very fast response time in case of an emergency. If you need our cleaning services outside of the contracted hours, we will arrive swiftly to help you with whatever you need.
Eco-Friendly Cleaning Solutions
We take our responsibilities to the environment very seriously, highlighted by our strict adherence to our ISO 14001 certification, which gives us a framework for environmental management best practice.
As further demonstration of our commitment to sustainability, we developed Total Defence, our personal range of environmentally friendly cleaning products. The range covers standard products from glass cleaner to antiviral floor and washroom cleaner. It also includes a fogging service, perfect for sterilising medical practices and removing traces of infectious viruses in the air.
Recruitment and Training
All our staff are subject to a very rigorous recruitment vetting procedure, with every prospective employee required to produce original documentation for verification, exceeding the guidelines set by the Home Office. This applies whether a future member of staff is transferring across to us or coming to us as a new team member.
We also have a very successful strategy of recruiting our cleaning operatives largely through introductions from existing employees, and a very high staff retention rate which further strengthens the level of security we are able to offer our clients.
Full induction training is given to each new employee, including comprehensive demonstration of all our cleaning methods to a BICSc level of competence, a full COSHH and Health & Safety demonstration including our policies and a thorough explanation of the levels of the professionalism and attention to detail that we insist upon and our clients expect.
What clients are saying
Read what our wonderful clients have had to say
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"I just wanted to send you a quick email to say that we are very impressed with the standard of cleaning that we are receiving."
"Very happy with Total Clean - they provided us with a fogging service which was carried out very efficiently. The whole Total Clean Team were very polite & easy to deal with."
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"I just wanted to send you a quick email to say that we are very impressed with the standard of cleaning that we are receiving."
"Very happy with Total Clean - they provided us with a fogging service which was carried out very efficiently. The whole Total Clean Team were very polite & easy to deal with."
