Why Choose Total Clean York?
Experience
Established in 1988, Total Clean emerged as a contract commercial cleaning company specialising in office cleaning. Over the years, our expertise has evolved and expanded to encompass a diverse array of building types and industries. Our services now extend to medical facilities, retail and leisure establishments, car showrooms, educational institutions, and hospitality venues.
However, our approach is far from one-size-fits-all. We have dedicated ourselves to comprehending each client's distinct requirements and regulatory standards. For instance, our proficiency in healthcare facility cleaning has empowered us to achieve the exacting standards the Care Quality Commission (CQC) set forth.
Recognising the individuality of each client, we tailor our contracts accordingly to give each client the treatment they need.
A Seamless Transition
With over 35 years of experience, Total Clean has honed a meticulous and proven contract mobilisation process that meticulously considers each client's unique needs. This encompasses:
- Addressing site security prerequisites
- Managing logistics and storage considerations for each building
- Conducting health and safety and risk assessments for each location
- Facilitating staff recruitment, TUPE transfers, training, and site familiarisation
Each client benefits from a dedicated Total Clean employee who oversees the transition process, which encompasses the following:
- Engaging in client meetings to thoroughly grasp the intricacies of each facility and its intended use
- Conducting site meetings to finalise the work specifications
- Formulating Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Crafting customised site specification packs
- Initiating the initial delivery of equipment and cleaning consumables
Commitment to Quality Management
At Total Clean, we take great pride in the robust systems we've devised to uphold our superior cleaning standards. It's a point of pride that these systems have contributed to an impressive 95% client retention rate.
Our favoured strategy involves implementing a responsive supervisory/management structure for client contracts. Operational management, regional and site supervision, and customer relations enable us to devise a sustainable cleaning process in collaboration with our clients.
Whenever possible, we maintain consistency by having the same team of operatives clean each premise. These teams operate with a degree of autonomy, fostering a strong collective responsibility and team approach. This approach builds a robust, personal rapport between the client and the cleaning team.
The linchpin of our quality management system is the Cleaning Quality Audit. This audit is pivotal in upholding the elevated standards we commit to our clients and continuously strive to achieve.
Eco-Friendly Cleaning Solutions
Our commitment to the environment is unwavering, as underscored by our rigorous adherence to ISO 14001 certification—a testament to our dedication to environmental management best practices.
Moreover, our alignment with CO2 Balance further underscores our environmental commitment, earning us certification as a ‘CarbonZero’ business.
Continuing our drive to minimise our ecological footprint, we've created 'Total Defence'—our exclusive range of environmentally friendly cleaning products. This selection spans conventional items like glass cleaners to advanced solutions such as antiviral floor and washroom cleaners. Notably, our range also features a fogging service, employed in medical settings as the final stage of cleaning to ensure an infection and contamination-free environment that aligns with the rigorous standards of the CQC.
Proximity and Responsiveness in Emergencies
Our on-site teams adapt their availability to align with the unique schedules of each client. Additionally, our off-site supervisors remain close by to promptly address any ad hoc or emergency situations that may arise.
Recruitment and Training
All our staff are subject to a very rigorous recruitment vetting procedure, with every prospective employee required to produce original documentation for verification, exceeding the guidelines set by the Home Office. This applies whether a future member of staff is transferring across to us or coming to us as a new team member.
We also have a very successful strategy of recruiting our cleaning operatives largely through introductions from existing employees, and a very high staff retention rate which further strengthens the level of security we are able to offer our clients.
Full induction training is given to each new employee, including comprehensive demonstration of all our cleaning methods to a BICSc level of competence, a full COSHH and Health & Safety demonstration including our policies and a thorough explanation of the levels of the professionalism and attention to detail that we insist upon and our clients expect.
Equal Opportunities
Total Clean is an equal opportunities employer, with the aim that no job applicant or employee receives less favourable treatment due to their gender, disability, marital status, race, religion, colour or nationality.
We are committed to a programme of action to make this policy fully effective and constantly monitor our policies and business operations to maintain compliance with The Equality Act 2010.
Selection criteria and procedures are regularly reviewed to ensure that employees are selected, promoted and treated on the basis of their relevant merits and abilities. All employees will be given an equal opportunity and, where appropriate, relevant training, to enable them to progress within the company.
What clients are saying
Read what our wonderful clients have had to say
"I have used Total Clean for over 20 years. Carlos and team are reliable, friendly, proactive and provide a consistently high standard of service. Even more importantly, there is always someone available to respond to last minute “emergencies” and requests. They have never let me down, highly recommend!"
"I just wanted to send you a quick email to say that we are very impressed with the standard of cleaning that we are receiving."
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"I have used Total Clean for over 20 years. Carlos and team are reliable, friendly, proactive and provide a consistently high standard of service. Even more importantly, there is always someone available to respond to last minute “emergencies” and requests. They have never let me down, highly recommend!"
"I am happy to report that we are very happy with the service provided, the standard of cleaning is very high and we have never had reason to complain about the high standard of service that we receive."
"I just wanted to send you a quick email to say that we are very impressed with the standard of cleaning that we are receiving."
